Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("Terms").
By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.In these Terms, references to "you", "User" shall mean the end user accessing the Website, its
contents and using the Services offered through the Website. "Service Providers" mean independent third party service providers, and "we", "us" and "our" shall mean Quest Retail Private Limited (Kiehl’s India), its supplier M/s. L’Oreal India Private Limited (L’Oreal), its affiliates and partners.
1. www.kiehls.in ("Website") is an internet based content operated by Quest Retail Private Limited (Kiehl’s India), a company incorporated under the laws of India.
2. Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms, as may be posted on the Website from time to time. Kiehl’s India at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.
User Account, Password, and Security
You will receive a password and account designation upon completing the Website's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Kiehl’s India of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Kiehl’s India cannot and will not be liable for any loss or damage arising from your failure to comply with this Section.
In describing our business and products on this website, we attempt to be as accurate as possible. However, we do not warrant that the content of this site is accurate, complete, reliable, current, or error-free. We reserve the right to correct any typographical errors, inaccuracies, or omissions from time to time without prior notice.
The User agrees and undertakes not to reverse, engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that Kiehl’s India's name is stated as the source and prior written permission of Kiehl’s India is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.
User Conduct and Rules
You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:
1. Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;
2. Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information;
3. Upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents;
4. Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer;
5. Conduct or forward surveys, contests, pyramid schemes or chain letters;
6. Download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner;
7. Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
8. Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;
9. Violate any applicable laws or regulations for the time being in force in or outside India; and
10. Violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein.
11. You shall not make any derogatory, defamatory, abusive, inappropriate, profane or indecent statement/s and/or comment/s about Kiehl’s India, its Supplier, associates and partners on any property owned by Kiehl’s India.
User Warranty and Representation
The user guarantees, warrants, and certifies that you are the owner of the content which you submit or otherwise authorized to use the content and that the content does not infringe upon the property rights, intellectual property rights or other rights of others. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by Kiehl’s India.
Links to Third Party Sites
The Website may contain links to other websites ("Linked Sites").The Linked Sites are not under the control of Kiehl’s India or the Website and Kiehl’s India is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Kiehl’s India is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. Kiehl’s India is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Kiehl’s India or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.
YOUR USE OF THIS WEBSITE IS AT YOUR RISK. OUR ONLINE WEBSITE AND INFORMATION ON IT IS PRESENTED "AS IS". WE MAKE NO REPRESENTATION OR WARRANTIES OF ANY KIND WHATSOEVER, WHETEHR EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TERMS AND CONDITIONS OR THE SITE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT SUCH REPRESENTATIONS AND WARRANTIES ARE NOT LEGALLY EXCLUDABLE.
Kiehl’s India does not assume any responsibility for any damages to, or any viruses that may infect your computer or such other equipments or other property caused by or having access to our website or any other consequential acts.
Further, to the fullest extent permitted by law, we will not be liable for any indirect, special, punitive, incidental, or consequential damages of any kind (including lost profits) related to the Website or your use thereof regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages and in no event shall our maximum aggregate liability exceed INR 2,000 only.
You agree that no claims or action arising out of, or related to, the use of the website or these terms and conditions may be brought by you more than one (1) year after the cause of action relating to such claim or action arose
You agree to indemnify, defend and hold harmless Kiehl’s India from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Kiehl’s India that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.
1. Kiehl’s India may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have breached any of the Terms.
2. If you or Kiehl’s India terminates your use of the Website or any Service, Kiehl’s India may delete any content or other materials relating to your use of the Service and Kiehl’s India will have no liability to you or any third party for doing so.
The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of the Terms or the right to use the Website by you contained herein or any other section or pages of the Website or any Linked Sites in any manner whatsoever.
Interpretation of Number and Genders
The Terms herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words "include", "includes" and "including" shall be deemed to be followed by the phrase "without limitation". Unless the context otherwise requires, the terms "herein", "hereof", "hereto", "hereunder" and words of similar import refer to the Terms as a whole.
If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.
As per these Terms, users are solely responsible for every material or content uploaded on to the Website. Kiehl’s India does not review the contents in any way before they appear on the Website. Kiehl’s India does not verify, endorse or otherwise vouch for the contents of any user or any content generally posted or uploaded on to the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms, please report to firstname.lastname@example.org
Ownership of materials on the site
L’Oreal is, unless otherwise stated, the owner of all copyright and database rights in the site and its contents. You may not publish, distribute, extract, re-utilize, or reproduce any part of the site in any material form (including photocopying or storing it in any medium by electronic means) other than in accordance with the limited use license set out in our copyright notice or as permitted by the Indian Copyright Act, 1957 or The Trademark Act, 1999 as applicable or any equivalent legislation as may apply in India.
All brand, product and service names used in this site are the trademarks, trade names or service marks of L’Oreal unless otherwise stated. You may not market or distribute products or offer services under or by reference to or otherwise use or reproduce any such trademarks, trade names or service marks without the prior written permission of L’Oreal or the owner of such trademarks, trade names or service marks.
The contents of the pages of this website solely belong to Kiehl’s India. Reproduction of part or all of the contents in any form is prohibited other than in accordance with the following permissions:-
a. License to copy for personal use: You may make copies of the site as necessary incidental acts during your viewing of it, and you may take a print for your personal use of so much of the site as is reasonable for private purposes.
b. License to recopy for limited purposes: You may recopy the material to individual third parties for their personal information only, but only if:
1. You acknowledge the web pages of Kiehl’s India as the source of the material. You must include such acknowledgement along with the top-level URL from Kiehl’s India website in the copy of the material; and
2. You inform the third party that these conditions apply to him or her and that he/she must comply with them. This license to recopy does not permit incorporation of the material or any part of it in any other work or publication, whether in hard copy or electronic or any other form. In particular (but without limitation) no part of a page from the website of Kiehl’s may be distributed or copied for any commercial purpose.
No part of the website of Kiehl’s India may be reproduced or transmitted to or stored in any other web site or other form of electronic retrieval system.
Amendments of the terms
We reserve the right to amend these Terms without notice to you from time to time. Any such amendment shall be effective once the revised terms have been posted on the site.
These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at New Delhi.
You acknowledge and agree that these Terms and Conditions constitute the complete and exclusive agreement between us concerning your use of the website, and supersede and govern all prior proposals, agreements, or other communications.
We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the website and providing notice of such change. Any changes are effective immediately upon posting to the Site and release of notice of such change. Your continued use of the website thereafter constitutes your agreement to all such changed Terms and Conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the website.
Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral award or court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole but these Terms and Conditions shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision.
Want to know about order status or queries related to a product give us a call or drop a line
Phone : 022-67003555
Email : email@example.com
If you are not happy with our services call the number above and ask for a Complaint to be raised. Our complaint handling champs would attend to your issue straightaway. If your concern still remains unresolved, please drop an email to firstname.lastname@example.org
Our address is:
Quest Retail Private Limited
7th Floor, Infinity Tower 'A',
DLF Cyber City, DLF Phase-II,
Gurgaon – 121 002,
At www.kiehls.in we take the protection for your Personal Information (such as name; address; phone number; date of birth; e-mail address; gender; language preference) very seriously.
We collect Personal Information that you provide to us voluntarily and process it for the following purposes ("Purposes"):• To directly market to you, with your permission; • To understand and analyze our sales, and your needs and preferences; • To develop, enhance market and provide products and services to meet your nees; • To enable you to participate in promotions and contests; • To enable you to participate in customer research or focus groups; • To improve our shops; and, • To respond to requests or complaints.
We may hold or process such Personal Information securely anywhere in the world, for as long as is necessary for the Purposes.
Subject to your consent, we may communicate with you through a variety of channels, including through our stores, our customer loyalty schemes, through the internet, and through a variety of means such as post, email, phone, fax, or text message, subject to your preference.
Kiehl’s Home Delivery
- Please provide correct information to avoid any delay in delivery.
- The order will be delivered from our offline kiehl’s store.
- This sales order will be treated as products/order confirmation from customer side.
- You will get the delivery within 7-10 working days after confirming the order and 100% advance payment.
- In case of products non-availability you will get an email from Kiehl’s Home Delivery Team within 24 working hours.
- There shall be no refund of money once the Order is executed.
- In the circumstances of receipt of damaged or defective product or a product that is not the same as per the Order, we will replace the product at no extra cost subject to the terms and conditions of our return policy.
1. Our Approach to Privacy
1.5. Quest Retail Private Limited which is the distributor of Kiehl’s Brand in India is incorporated in India and registered under the Companies Act, 1956.
1.6. We take every measure to provide a comparable level of protection for Personal Information should the information be processed by a Vendor.
2. About Information Collection
2.2. We provide you with information that explains why the Personal Information is needed and how the Personal Information will be processed.
3. Personal Information
3.1. We at www.kiehls.in limit the amount and type of information that we collect to that which is necessary for the identified purposes and do not collect your Personal Information unless you (directly or indirectly) provide it to us voluntarily.
3.2. Although the precise details of the Personal Information collected will vary according to the specific purpose, we may typically collect the following Personal Information from or in relation to you:
3.2.3. Phone number(s);
3.2.4. Date of birth;
3.2.5. E-mail address;
3.2.8. Language preference; and merchandise category preferences
3.2.9. Identity card number
4. Non-Personally Identifiable Information
4.1. Where we collect information through our web sites, as is the case with many other web sites, we automatically collect certain non-personal information regarding web site use that does not identify you. Examples include the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access the web site, the internet address of the web site from which you linked directly to our web site, the operating system you are using, the sections of the web site you visit, the web site pages read and images viewed, and the content you download from our web site.
4.2. We may use non-personal information to compile tracking information reports regarding site user demographics and site traffic patterns. None of the tracking information in the reports can or will be connected to the identities or other Personal Information of individual users.
4.3. In this way, your visit to our web site will be logged; however, you will remain anonymous to us unless you specifically choose to share information with us. We use this information about the way in which our customers use our website to better understand which features are most popular and best meet the needs of our visitors.
5. When Is Personal Information Collected and How Is It Used?
5.1. We at www.kiehls.in collect Personal Information for the following purposes ("Purposes"):
5.1.1. To direct market to you, with your permission;
5.1.2. To develop, enhance and market products and services to meet your needs;
5.1.3. To enable you to participate in promotions and contests;
5.1.4. To enable you to participate in customer research or focus groups;
5.1.5. To improve our Shops; and,
5.1.6. To respond to requests or complaints
5.1.7. To enable you to participate in our customer loyalty schemes and to manage your membership thereof.
5.2. We only keep Personal Information for as long as is necessary to satisfy the specified purposes, for which it was collected. We retain Personal Information in accordance with our own guidelines, procedures and principles and in line with the Indian law
5.3. We may disclose your Personal Information if we are required to do so by law or requirement of a competent authority.
5.4. In addition to the above, we may from time to time work on specific initiatives with carefully selected third party com-panies/organizations (outside of Kiehl’s India) to share opportunities with you. If we do this, we will inform you at the time of such initiatives that, if you decide to submit any Personal Information, it will be shared with those selected companies/organization and will only do so with your prior consent.
5.6. If you do consent (opt in) to receive these communications you may unsubscribe at any point in the future by contacting us as provided below.
5.7. We will only use your Personal Information for a purpose that has been specified prior to its use or where the Processing of your Personal Information is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract or Processing is necessary for other legal purposes.
6. Customer Consent (Opt In - Unsubscribe)
6.1. Opt In: We at www.kiehls.in will not use your Personal Information for a purpose that has not previously been specified, unless we have previously obtained your consent or unless such purpose is required by law.
6.2. Consent to provide Personal Information is not a condition for our selling a product to you, unless the information requested is required to fulfill an explicitly specified and legitimate purpose.
6.3. In particular we will seek your explicit prior consent (opt in) before sending to you marketing communications.
6.4. Unsubscribe: At any time, you can withdraw your consent to our collection, use or disclosure (generally Processing) of your Personal Information by (I) contacting us, or (ii) writing to us in the prescribed manner (whether by email or call), as specified in our communications to you, or in relevant forms that you might have signed (e.g. for our customer loyalty scheme). If you have any concerns whatsoever, with regard to the unsubscribe functionality that we make available to you, pursuant to this section, please contact us at the address or medium shown in section 11 below.
6.5. If you have previously opted into receiving commercial communications from us, while also becoming a member of our loyalty scheme, should your membership to such scheme comes to an end for whatever reason, we will not take this to imply an automatic request to unsubscribe, and we will assume that we have your continued consent, unless you specifically unsubscribe.
7. Accuracy of Information
7.1. We at www.kiehls.in keep Personal Information as accurate, complete and up-to-date as necessary, taking into account its use and the interests of our customers.
7.2. You are responsible for informing us about changes to your Personal Information and for ensuring that such information is accurate and current.
8. Accessing and Updating Personal Information
8.1. Customers have a qualified right to access, rectify, delete, or object (to the processing of) your Personal Information stored by us and to receive an account of its use and disclosure. We recommend that all customer requests for access to Personal Information held by Kiehl’s be made in writing, although we will not impose a formal requirement in this regard. However, we may require you to provide us with additional information reasonably necessary for us to satisfy your request.
8.2. We amend the Personal Information contained in our database or elsewhere as required when an individual successfully demonstrates the inaccuracy or incompleteness of the Personal Information. An amendment may involve the correction, deletion or addition of information and notification to third party to whom the data have been disclosed. However, we may be unable to amend past purchase information or return transaction information.
9.3. If at any point we decide that we wish to use Personal Information for any purpose other than, or in addition to the Purpose(s) listed in this policy or from that stated at the time this information was collected, we will notify you by way of an email, unless we do not have your email address, in which case we will use any other means of communication available to us depending on the contact details that you have provided to us. We will only proceed with such use, if we receive your consent with respect to such additional purposes’ (not previously communicated, or not previously included in this policy).
10. How do we keep Your Information Secure?
10.1. We at Kiehl’s protect Personal Information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification with security safeguards appropriate to the sensitivity of the Personal Information, regardless of the format in which it is held.
10.2. We use various methods to safeguard Personal Information. They include:
10.2.1. Physical measures: locked filing cabinets, restriction of access to offices, and company alarm systems.
10.2.2. Technical tools: passwords and encryption, using generally industry best practices.
10.2.3. Organizational controls: confidentiality agreements, limiting access on a need-to-know basis, staff training and security clearances.
10.3. Online security is also a priority. Kiehl’s incorporates security measures such as encryption and authentication tools to protect your Personal Information from unauthorized use. Firewalls are utilized to protect our servers and network from unauthorized users accessing and tampering with files and other information that we store.
Other uses of your personal information
We may also send you other information about us, the Site, our other websites, our products, sales promotions, our emailers, SMS updates, anything relating to other companies in our group or our business partners. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please click the “unsubscribe” link in any email that we send to you or follow the un-subscription process as detailed in the SMS. Kindly note that unsubscribing from one medium does not automatically lead to un-subscription from the other. Within 7 business days (days which are neither (i) a Saturday or Sunday, nor (ii) a public holiday anywhere in India) of receipt of your instruction we will cease to send you information as requested. If your instruction is unclear we will contact you for clarification.
For any competition we use the data to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.
Third Parties and Links
We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.
11. Contacting Us
We reserve the right to change or update this policy at any time by placing a prominent notice on our site. Such changes shall be effective immediately upon posting to this site.