< customer-services
Customer Services
Visit Us
We'd be delighted to serve you in person.
CONSUMER GRIEVANCE REDRESSAL MECHANISM
GRIEVANCE OFFICER CONTACT DETAILS:
Name: Pratiek Varma
Designation: deputy general Manager - Customer Experience
Email: [email protected]
Have a question in mind?
You can contact Kiehl’s customer support during business days (Monday to Friday) or mail us at [email protected]. Unless discussed verbally, every concern/query shared with Kiehl’s through customer support email or Phone will generate a ticket ID that can be used while coordinating on your concern/query with any/all Kiehl's customer support expert or skin expert. To avoid multiple communication on single concern/query avoid raising multiple ticket ID with support team. Our customer support team will assist you with a suitable response/solution with 48 hours from your concern/query ticket raised, few cases may require more time and will be informed to you by our support team through verbal or written notification.